Because you preview every card for free before paying, you only ever pay for a card you are happy with.
Personalised cards are made just for you, so the standard cooling-off period for bespoke goods does not apply once a card is generated or printed. Your statutory rights are not affected.
If a printed card arrives faulty or damaged, or an order is clearly wrong on our part, contact us and we will reprint it or refund you. For the full detail, see our Refund Policy. To ask for a refund, email support@thecardgenie.com.