Terms of Service

1. Acceptance of terms

By accessing or using The Card Genie ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service. These terms form a legally binding agreement between you and The Card Genie, a UK-based business.

2. What we provide

The Card Genie is an online platform that lets you upload photos and use AI to generate personalised cards, including e-cards (images and videos) and physical printed cards posted in the UK. You can share e-cards via link or email, and order the printed add-on for delivery to a UK address. Some features are free; others require payment.

3. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you confirm you have the permission of a parent or guardian.

4. Your account

You are responsible for keeping your account credentials secure. You must not share your account or let anyone else use it. You are responsible for all activity under your account. Please notify us immediately if you suspect unauthorised access.

5. Acceptable use

You agree not to:

• Upload illegal, harmful, abusive, or offensive content.
• Upload photos of people without their consent.
• Use the Service to harass, threaten, or impersonate others.
• Attempt to reverse-engineer, exploit, or interfere with the Service.
• Use automated tools to scrape or overload the Service.
• Generate content that depicts minors in any inappropriate context.
• Use generated cards for spam, phishing, or fraudulent purposes.

We reserve the right to remove content and suspend accounts that violate these rules, without prior notice.

6. Intellectual property

Your content: You retain ownership of photos you upload. By uploading, you grant us a limited, non-exclusive licence to process your photos solely for the purpose of generating your cards. We do not use your photos for training AI models or for any purpose other than creating your requested cards.

Generated cards: Once generated, your cards are yours to use for personal, non-commercial purposes (sharing with friends and family). You may not resell AI-generated cards.

Our content: The Card Genie name, logo, design, and underlying technology are our property. You may not copy, modify, or distribute them.

7. Payments

Paid features are charged via Stripe. Prices are displayed before you confirm purchase and include applicable VAT. By making a payment, you authorise us to charge your chosen payment method. All prices are in GBP unless stated otherwise.

For refund terms, see our Refund Policy.

8. AI-generated content

Cards are generated using third-party AI models. AI output can be unpredictable. We do not guarantee that every generation will meet your expectations. We make reasonable efforts to filter inappropriate outputs, but cannot guarantee perfection. If a generation fails or produces unsuitable results, you may be eligible for a refund under our Refund Policy.

9. Limitation of liability

To the maximum extent permitted by UK law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
• We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service.
• Our total liability to you for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim arose, or £50, whichever is greater.

Nothing in these terms limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

10. Service availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may suspend or modify the Service for maintenance, updates, or reasons beyond our control.

10a. Card link expiry

The shareable link to a digital card stays live for a limited time. After expiry the link returns a not-found page and the underlying image and video assets are deleted from our storage. The retention windows are:

• Standard cards - 120 days from the date of purchase.
• Pro scheduled-send cards - the longer of (a) 120 days from purchase, or (b) 30 days after the scheduled send date.
• Event invitations and wedding stationery linked to an event date - 30 days after the event date you provided.
• Source uploads (photos, voice notes) - 30 days from upload, or sooner if no longer needed for an active card.

If you want a permanent copy, download the card (image or video file) from the share page or take a screenshot before the link expires. Printed cards are physical and are yours to keep regardless of when the digital link expires.

We reserve the right to extend, shorten or change these windows for operational reasons (storage cost, abuse, legal request) on reasonable notice. Records linked to payments are kept for 7 years for UK tax compliance regardless of card-link expiry — see the Privacy Policy for the full breakdown.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these terms. On termination, your right to use the Service ends immediately. Provisions that by their nature should survive (limitation of liability, intellectual property, disputes) will continue to apply.

12. Changes to these terms

We may update these terms from time to time. If we make significant changes, we will notify you by email or by a notice on the site. Continued use after changes take effect means you accept the new terms.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you retain any mandatory consumer protection rights under local law.

14. Contact

Questions about these terms? Email us at support@thecardgenie.com.